Work-around for “A client side exception has occurred”

› › Stock Take – Frequently asked questions › Work-around for “A client side exception has occurred”

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  • 29 April 2023 at 11:56 am #764
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    Keymaster
      Start the Shopify mobile app on the iPhone/iPad with the problem.
      Follow the instructions in the images below to clear the local cache on your device and reset the app. You will not lose any data since the app will fetch any backup stocktake data from our server.

      Go to “Apps and sales channels” under Settings

      Select the Stock Take app from the list

      Select “Edit preferences” from the menu

      Click “Clear local storage”

      Start the app again.
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